Shipping, returns, refunds and taxes

Shipping

We ship using Australia Post and, for all products except belts, we will post within 2 business days following the day of your order. To obtain an estimate on postage, please enter your postcode on the cart page having added your items.

For belts, we keep only a small number of particular sizes on hand. Our maker also has a small number of belts ready for finishing to a particular size. Once you place an order, these are then finished to your size and shipped within 7 days.

Pickup

Collection from our workshop on Friday and Saturday is an option. Select pickup as the shipping method and await an e-mail confirming your order is ready for collection. Then visit us at the rear of 103 Wallace Street, Braidwood (via Deadwood) during our opening hours (Friday and Saturday 9 am – 3 pm) to collect your order.

Returns and refunds

If you change your mind about a product, or the size isn’t a good fit, we will happily refund the amount you paid for the item or exchange the item, once we receive the original item back. Please note that this will not include a refund for the cost of shipping, as this is a third-party service we can’t afford to absorb the cost of.

If a product has a fault or you believe it wasn’t as described, we will provide a refund including the shipping costs incurred, as per Australian consumer law. Please contact us using the contact form, stating your order number or reply to your order email.

Taxes

Australian customers please note: In the 2022-23 financial year GST will not be charged for purchases. This may change in future financial years depending on whether certain thresholds are met.

International customers please note: Sales tax may be collected for jurisdictions that require us to collect at the point of purchase e.g. the EU, UK, New Zealand. If sales tax is not added when you add your shipping details on our cart page, you may be charged applicable taxes on entry depending on your local rules.